Cancellation Policy

Valid for trips with a scheduled departure date after December 16th, 2024

Only if you have booked a trip before 04.11.2024 with a scheduled departure date after 16.12.2024 and wish to cancel after 16.12.2024, please contact our customer service through the chat here.

Change of plans? No problem! With Flix, you can cancel your ticket up to 15 minutes before departure and get a full or partial refund in the form of a voucher.
The table below shows how much you will be refunded. The amount depends on how far in advance you cancel your ticket. For example, if you cancel your ticket 2 days and 3 hours before departure, you will get a 40% refund. The calculation is based on the exact time of departure (hour, minute, second).

Time before departure	Refund (% of ticket price)
Less than 2 days	20%
Between 2 and 6 days	40%
Between 7 and 29 days	70%
30 days or more	100%

Please note that for extras like seat reservations and excess baggage, the refund is 100%. Booking fees and service fees are non-refundable.

Please find more information in our terms & conditions. (Greyhound)
Please find more information in our terms & conditions. (FlixBus)

Manage My Booking

Valid for trips with a scheduled departure date between September 12th, 2024 and December 16th, 2024

Only if you have booked a trip before 01.08.2024, please contact our customer service through the chat here.

Change of plans? No problem! With Flix, you can cancel your ticket up to 15 minutes before departure and get a full or partial refund in the form of a voucher.
The table below shows how much you will be refunded. The amount depends on how far in advance you cancel your ticket. For example, if you cancel your ticket 2 days and 3 hours before departure, you will get a 50% refund. The calculation is based on the exact time of departure (hour, minute, second).

Time before departure	Refund (% of ticket price)
Less than 2 days	25%
Between 2 and 6 days	50%
Between 7 and 29 days	75%
30 days or more	100%

Please note that for extras like seat reservations and excess baggage, the refund is 100%. Booking fees and service fees are non-refundable.

Please find more information in our terms & conditions. (Greyhound)
Please find more information in our terms & conditions. (FlixBus)

Manage My Booking

Valid for trips with a scheduled departure date between November 17th, 2023 and September 12th, 2024

Change of plans? No problem! With Greyhound, you can cancel your ticket up to 15 minutes before departure and get a full or partial refund in the form of a voucher.
The table below shows how much you will be refunded. The amount depends on how far in advance you cancel your ticket. For example, if you cancel your ticket 1 day and 3 hours before departure, you will get a 50% refund. The calculation is based on the exact time of departure (hour, minute, second).

Time before departure	Refund (% of ticket price)
Less than 1 day	25%
Between 1 and 6 days	50%
Between 7 and 29 days	75%
30 days or more	100%

Please note that for extras like seat reservations and excess baggage, the refund is 100%. Booking fees and service fees are non-refundable.

Please find more information in our terms & conditions. (Greyhound)
Please find more information in our terms & conditions. (FlixBus)

Manage My Booking