Travel Dilemmas

Baggage gone missing? Need to get a refund or change your ticket? We're always happy to help if things don't go according to plan.

We're here to help

My bag’s gone missing. How can I get it back?

If you’ve left your bag or lost it during your trip, we’ll help you try and find it.

I need to cancel my trip. Can I get a refund?

You may cancel your booking up to 15 minutes prior to scheduled departure via Manage My Booking and you receive a full or partial refund in the form of a voucher based on our cancellation policy. The voucher is valid for 12 months and you can book a new trip via our website or mobile app when ready.

Can I change my ticket?

Yes, you can change your ticket up to 15 minutes prior to scheduled departure via Manage My Booking. You can instantly cancel/refund your ticket and use the remaining value towards your new ticket. See our cancellation policy.

Real-Time Travel Updates

How am I notified if my bus is late or canceled?

Ticketed customers are notified by text or via a notification for customers who have the Greyhound mobile app.

I missed my transfer. Now what?

If you miss your connecting bus because of a delay on the first part of your connection, we'll book you for free onto the next available connection.

We’ll alert you by SMS or by e-mail. Please follow the steps provided to you via text or e-mail. This is why we always recommend leaving a mobile phone number at the time of booking a ticket.

Motorcoach Customer Bill of Rights

We at Greyhound, pledge that as an intercity bus rider, you should experience a safe and reliable bus ride with professional and courteous service. This includes having a clean and comfortable bus with clear rules for how to ride and be safe onboard the bus and in case of emergency. Click here to view the full Intercity Motorcoach Customer Bill of Rights.